Upon registration, customers receive our ‘How to Complain’ brochure. This brochure gives all the important information to our customers in case of filing complaint in the future.

All customers’ complaint is to be dealt with proper procedures. If a customer wants to make a complaint, he/she can contact us in the following ways:

In person – visit our office and speak to a member or staff at the following address (click one of the following address to view complete details)
In writing or email – send a letter or email to the manager at the following email address :
By phone – call our Customer Service Department at the following number :
 When we recieve your complaint we will do the following :
1 Write to you within five working days to confirm we have received your complaint.
2 We will always deal with your complaint as quickly as we can. However, if we have not been able to solve or settle your complaint within four weeks of receiving it, we will write to tell you the progress we have made and when we aim to send you a full response.
3 If we cannot solve or settle your complaint within eight weeks of receiving it, we will write to you and explain why.
 

Good news! CBN London Ltd is now accepting debit & credit card payment of remittances over the phone! Subject to pre-registration