Upon registration, the customers are given the ‘How to file a Complaint’ brochure. This brochure contains the procedures on how to file a complaint in case they are not satisfied with our services. |
If a customer wants to file a complaint, he/she can contact us in the following ways: |
| In Person - visit our office and speak to a member or staff. |
CBN IRELAND REMITTANCE CENTRE LTD.
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| 1/F 16 Suffolk St., Dublin 2 , Ireland. |
In writing or email - send a letter or email to the manager. The email address is cbndublin.complain@cbngrupo.net
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By phone - call our Customer Service Department at +(353) 1 672 9216 / +(353) 1 672 9217
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| WHEN WE RECEIVE YOUR COMPLAINT WE WILL DO THE FOLLOWING : |
| 1. |
Write to you within five working days to confirm we have received your complaint. |
| 2. |
We will always deal with your complaint as quickly as we can. However, if we have not been able to solve or settle your complaint within four weeks of receiving it, we will write to tell you the progress we have made and when we aim to send you a full response. |
| 3. |
If we cannot solve or settle your complaint within eight weeks of receiving it, we will write to you and explain why. |
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If you do not agree with our final response, or we cannot respond within four weeks and you do not accept our explanation, you may refer your complaint to Financial Services Ombudsman. This is a free, independent office that investigates unresolved complaints against financial institutions. |
| 4. |
We will inform you the details of the authority where you can refer your complaint for independent advice. |
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Over the phone: 1890 882 090 or (01) 662 0899
Email: enquiries@financialombudsman.ie
Web: www.financialombudsman.ie
In writing:
Financial Services Ombudsman's Bureau
3rd Floor, Lincoln House Lincoln Place Dublin 2 |
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