Upon registration, the customers are given the ‘How to file a Complaint’ brochure. This brochure contains the procedures on how to file a complaint in case they are not satisfied with our services. |
If a customer wants to file a complaint, he/she can contact us in the following ways: |
| In Person - visit our office and speak to a member or staff. |
CBN GREECE S.A.
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| 18 Omirou Street 10672 Athens Greece |
In writing or email - send a letter or email to the manager. The email address is cbnathens.complain@cbngrupo.net
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By phone - call our Customer Service Department at +(30) 210 361 2323 / +(30) 210 361 9144 |
| WHEN WE RECEIVE YOUR COMPLAINT WE WILL DO THE FOLLOWING : |
| 1. |
Write to you within five working days to confirm we have received your complaint. |
| 2. |
We will always deal with your complaint as quickly as we can. However, if we have not been able to solve or settle your complaint within four weeks of receiving it, we will write to tell you the progress we have made and when we aim to send you a full response. |
| 3. |
If we cannot solve or settle your complaint within eight weeks of receiving it, we will write to you and explain why. |
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